Frequently Asked Questions
Everything you need to know about our hand-painted leather accessories and shopping experience.
What makes Anuschka products unique?
Every Anuschka accessory is hand-painted by trained artisans, making each piece a unique work of wearable art. We use high-quality, top-grain leather that softens over time while maintaining the vibrancy of the original design.
How should I care for my hand-painted leather bag?
To preserve the artwork, avoid using chemical cleaners or household detergents. We recommend using our specifically formulated Anuschka Leather Protector spray to maintain the colors and protect the leather from moisture.
What are your shipping rates and delivery times?
We offer free standard shipping on all domestic orders over $100. Orders are typically processed within 1-2 business days, with standard delivery taking 5-7 business days depending on your location.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund or exchange.
Do you offer a warranty on your products?
Yes, Anuschka offers a limited one-year warranty against manufacturing defects. This covers issues with hardware, stitching, or structural integrity from the date of purchase.
How can I verify that my Anuschka bag is authentic?
Every authentic Anuschka bag comes with a branded lining, a signature leather tag, and a certificate of authenticity. We recommend purchasing directly from our official store or authorized retailers to ensure genuineness.